1. How long does delivery take?

Orders are usually dispatched within 24–48 hours. Delivery timelines may vary depending on your location.

2. Do you ship all over India?

Yes, we deliver pan India, including most remote locations.

3. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS.

4. What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and EMI options where available.

5. Is Cash on Delivery available?

COD availability depends on your delivery location and order value.

6. Are your jewellery pieces waterproof?

Our jewellery is crafted for long-lasting shine, but we recommend avoiding water, perfume, and chemicals for better durability.

7. How should I care for my jewellery?

Store pieces in a dry place and clean gently with a soft cloth after use.

8. Can I return or exchange products?

Yes, eligible products can be returned or exchanged according to our return policy.

9. Do you offer gift packaging?

Yes, every Mistiva order comes in premium luxury packaging.

10. How can I contact customer support?

You can reach us through our Contact page or via email/WhatsApp support.